Cotswold Trichology Covid Protection Policy

Cotswold Trichology Covid-19 Protection Policy

We have put the Covid protection policy in place to protect you and your family as well as us, our employees and their families. Policies are similar to those that other personal care providers will be taking to enable them to provide service again.  Please bear with us during this unusual period.

Arrive Alone

Please arrive at your appointment alone unless you are accompanying a child for their appointment. Do not bring children with you. If you are unable to find childcare, please delay your appointment or book a webcam appointment. Normally we are fine with husbands / wives attending but there is only room for one person to be in the consulting room safely at the moment.

Arrive On Time

Please arrive at your appointment time, not before as we have temporarily removed waiting area chairs.  Please try not to be late, if your appointment risks running over leaving no time to sanitise before the next patient, we will have to rebook you for another time.

Appointments are booked with a 15 minute cleaning time between patients. If you arrive too early we will not have had time to prepare and sanitise for you. Since reopening on the 4th July 75% of patients have arrived really early or late which adds to the stress of trying go through the necessary sanitising procedures.

Reception

Please use the hand sanitizer located to the right of the front door on entering.
Leaflets and magazines have been removed to reduce potential contact transmission.

Toilet Facilities

Toilet facilities are available but we would prefer if you did not use them unless it is urgent as we will need to clean following each use.

Consulting Room.

We have changed the fabric patient chair for a wipeable vinyl swivel chair which is sanitized between each patient. The visitor stool has been temporarily removed. A large Perspex screen is between the patient chair and Trichologist. This enables face to face communication whilst keeping both you and your Trichologist safe.

Hair and Scalp Examination

During a hair and scalp examination, both patient and Trichologist will wear a disposable 3 ply mask. Trichologist will wash hands and wear disposable gloves. To reduce movement around you, your chair will be turned  during the examination rather than the Trichologist moving around the chair. Microscope and camera analysis will only be carried out if absolutely necessary to reduce contamination risk.

Treatment Room

A Dyson Air purifier runs constantly in this room, between appointments a UV room steriliser runs for 15 minutes.

Both patient and Trichologist will wear a 3 ply disposable mask and visor for the duration of any treatment. Trichologist will wear gloves for treatments but not for wig cutting. We use disposable, single use towels and capes for wet treatments. Patients may cover their face  with a handheld pre-sanitised perspex face shield while at the backwash. Chair / backwash will be sprayed and wiped after each patient.

Unfortunately, we cannot roughdry your hair after a wet treatment or offer you a hairdrier. This is due to particles / droplets being blown around the room. If it is cold outside, bring a hat / turban to wear after a wet treatment.

Combs, clips, scissors forceps are sterilised with  Barbicide (as they normally are) or  placed in a UV steriliser for 30 minutes.

Payment

Payment is by card or contactless phone only. Prices have not been increased to cover the additional cost of PPE or to allow for cleaning between each patient or for the additional 15 minute gap either side of your appointment. Please bear in mind that a 30 minute appointment slot requires booking out 60 minutes in total, so if your appointment happens to be slightly shorter than you slot, there will be no discounting at this time.

These measures have been put in place in accordance with procedures advised by the UK Government for persons carrying out close contact work.